Advice Centre Manager

Job Purpose:

This position oversees all sales and services activities along with the performance of consumer (including wealth) and business banking within their assigned advice centres, and oversees efficient administration of the locations. Focuses on overall quality of the member experience, sales management, and sales and service coaching as priority activities. Oversees the day-to-day operations of their centres along with achievement of regional objectives as outlined by the sales/member strategies. Focuses on overall quality of the member experience including collaborating across channels and units to achieve sales targets, cross-selling, and engaging employees. This position acts as the face of Affinity to the community; actively engaged in outreach and community events. Mobility is important for this role as this position is potentially responsible for multiple locations across a defined region.

Working Conditions:

Because Affinity serves members in communities across Saskatchewan, this position will require the successful candidate to travel between Prince Albert, Birch Hills, Christopher Lake, and Candle Lake locations. Other duties will be assigned outside the stated job purpose and key elements of work established for this job to ensure we are flexible and agile, providing cohesive member experience.

Minimum Qualifications:

Post-secondary diploma or degree in a related field, plus 7 years of related experience or an equivalent combination of education and experience

Advanced knowledge of advice centre operations and financial products and services

Ability to successfully build, empower and focus a team to achieve results

Ability to lead, engage, and coach employees, set clear expectations, review progress, provide feedback and guidance, and hold people accountable to achieve member centric sales outcomes

Advanced understanding of Affinity Credit Union’s business objectives

Date Issued: August 4, 2017
Closing Date: August 27, 2017

If you are interested in becoming part of our exceptional team, send your cover letter and résumé to